Frequently Asked Questions
Everything you need to know about shopping with Sony Latin Official Store.
What is the estimated delivery time for my order?
Delivery times vary by country and region within Latin America, typically ranging from 3 to 7 business days. You will receive a tracking number via email once your order has been dispatched.
Do my Sony products come with a manufacturer warranty?
Yes, all products purchased through our official store include a standard manufacturer warranty valid in the country of purchase. The duration and terms depend on the specific product category.
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, American Express), as well as localized payment options available through our secure checkout partner, Mercado Pago.
How can I return a product if I am not satisfied?
You can initiate a return within 30 days of receipt, provided the item is in its original packaging and unused. Please contact our customer support team to receive a return authorization and shipping instructions.
Are the products sold here original and authentic?
Absolutely. As the Sony Latin Official Store, we guarantee that every item sold is 100% authentic, brand new, and sourced directly from Sony's global manufacturing facilities.
Can I cancel or modify my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You may cancel your order within 1 hour of placement through your account dashboard; after this period, the order enters the shipping phase and cannot be modified.