Returns & Exchanges
At Sony Latin Official Store, we stand by the quality of our electronics and want to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account and navigate to the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely place the product in its original packaging, including all manuals, cables, and accessories that were included at the time of purchase.
Attach Shipping Label
Affix the prepaid shipping label provided via email to the outside of your package, ensuring that any previous shipping labels are fully covered or removed.
Receive Your Refund
Once our technical team inspects the returned unit, your refund will be processed to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing